How to Solve V2020.03 MB SD C4 Unknown LAN ID Error?

Customer problem: I bought MB SD Connect C4, V2020.03 software HDD and second- hand Panasonic laptop. The software had been installed before delivering. But when I received and run the software, I got the error message prompt “Unknown LAN ID”. How to solve it?

MB SD Connect C4

Solution offered by engineer:

Please try to uninstall the virtual network interface card (VNIC) to show ID.

Step 1: Click Start icon

Enter device manager in the search box

MB SD Connect C4

Step 2: When it appears on the screen, double click it to open network adapter

Select the network card you want to delete, right click and select Uninstall

MB SD Connect C4

Tech support: