Customer problem: I bought MB SD Connect C4, V2020.03 software HDD and second- hand Panasonic laptop. The software had been installed before delivering. But when I received and run the software, I got the error message prompt “Unknown LAN ID”. How to solve it?
Solution offered by cardiagtool.co.uk engineer:
Please try to uninstall the virtual network interface card (VNIC) to show ID.
Step 1: Click Start icon
Enter device manager in the search box
Step 2: When it appears on the screen, double click it to open network adapter
Select the network card you want to delete, right click and select Uninstall
Tech support: www.cardiagtool.co.uk