Customer problem: When I used humzor nexzdas pro to reset oil with my Android phone, I got an error message “Reset failed! You’d better try again or replug the VCI and restart the App.” As shown in the following pic. The device could connect with APP, the blue indicator was on, but the red indicator didn’t light on.
The possible cause:
Maybe the phone switched to mobile screen protector status or other APKs, so the Bluetooth couldn’t be found.
Because the Bluetooth and WiFi on Android phone belong to the same module, when the screen dims, the Bluetooth will not connect, so the diagnostic software will stop working as well.
Please try to unplug the VCI and plug again, and reboot the APK again.
If you still cannot solve the nexzdas pro problem, please feel free to contact us.
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