Customer problem: When I run Ksuite 2.53 on my kess v2 master, a message error appeared on the screen “External exception EEFFACE”. I tested with another cable and tested on another port… but the results were always the same. It is normal for the computer to detect as usb device. I also tried to take sd card out and put back, and cleaned the sd card and reader contracts, but also failed to solve.
Cardiagtool.co.uk engineer replied:
Solution 1: Please try to uninstall the current software and download by the following links.
No password! No risk!
Link 2: https://share.weiyun.com/5FPSb3H
Security: has been tested 100% OK by cardiagtool.co.uk engineer.
Note: If you choose this download link, you need to scan QQ or WeChat QR code to get authorization to download.
Solution 2: please refer to the solution of kess v2 fw4.036
Hope it helps you! Good luck!