TOPDON Phoenix Plus is an ultimate OE-level scanner designed to offer you quality service and function.
Here we’ve collected some FAQs for you to fix possible problems by yourself.
FAQ:
Are there non-standard OBDII adapters in the box?
Yes.
The tablet cannot be turned on after being fully charged.
| Possible Cause | Solution |
| The tablet has been idle for too long, and the battery drains. | Charge it for over 2 hours before turning it on. |
| Problem of the Charger. | Please contact the dealer or TOPDON after-sale service for timely support. |
Why cannot register?
| Possible Cause | Solution |
| The tablet isn’t connected to a network. | Make sure the network is stable. |
| Your email address may have been registered already. | Use another valid email address. |
| There is no verification code in the email box. | Check if the email address is valid and resent the code. |
| Server Problem. | Server maintenance. Please try again later. |
Why cannot login?
| Possible Cause | Solution |
| The tablet isn’t connected to a network. | Make sure the network is stable. |
| The user name or password is not correct. | Check the user name and password; Contact TOPDON after-sales support to get the user name and password. |
| Server Problem. | Server maintenance. Please try again later. |
| Possible Cause | Solution |
| The tablet isn’t connected to a network. | Make sure the network is stable. |
| The serial number and activation code are not correct. | Check the serial number and activation code and make sure they are correct (serial number 12 digits, activation code 8 digits). |
| There is no verification code in the email box. | Contact TOPDON after-sales service to get support. |
| The configuration is empty. | Contact TOPDON after-sales service to get support. |
| Possible Cause | Solution |
| The VCI dongle may not be activated in the registration process. | Activate the VCI dongle as follows: Tap ＂User Infor＂ -＞ ＂Activate VCI＂ -＞ Input the correct serial number and activation code -＞ ＂Activate＂. |
| Possible Cause | Solution |
| Poor contact of the VCI dongle. | Plug out the VCI dongle, and then plug it in again. |
| Poor contact of vehicle’s DLC port. | Plug out the VCI dongle, and then plug it in again. |
| Too low voltage of the vehicle battery. | Recharge the vehicle battery; Replace the vehicle battery if it is damaged. |
| Damage of the VCI dongle. | Contact TOPDON after-sales service to get support. |
| Possible Cause | Solution |
| Poor contact of the VCI dongle. | Plug out the VCI dongle, and then plug it in again; Perform the VCI Bluetooth pairing again. |
| The firmware is damaged. | Solution 2: Enter the settings and tap ＂Fix Connector Firmware/System＂ to fix the firmware. |
Please confirm the following cases:
* Whether the diagnostic VCI dongle is correctly connected.
* Whether the ignition switch is ON.
Or, send your vehicle’s year, make, model, and VIN data to us via the ＂Feedback＂ feature for timely technical assistance.
Failed to get access to the vehicle’s ECU system?
Please confirm the following cases:
* Whether the system is available in the vehicle.
* Whether the VCI dongle is correctly connected.
* Whether the ignition switch is ON.
The VCI dongle is missing.
Please contact the dealer or TOPDON after-sale service for timely support.
Error of the diagnostic software.
Please operate as follows:
* Tap ＂Feedback＂ to send specifi c problems to us for technical support.
* Tap the vehicle software icon, and hold it to uninstall the corresponding software, and then enter the upgrade center to download and install the new version.
Software upgrade failed.
| Possible Cause | Solution |
| The equipment is not connected to the lnternet. | Check its network connection. |
| The user name or password is wrong. | Check the user name and password. |
| Server Problem. | Server maintenance. Please try again later. |
The downloaded diagnostic software is inconsistent with the serial number.
Selected the wrong VCI dongle. Enter the ＂User Info＂ -＞ ＂VCI＂ -＞ select the right VCI dongle.
Complete! Hope this could help!
Skype: cardiag.co.uk
WhatsApp: https://wa.me/8615002705698