How to Renew Subscription + Feedback Problems + Get Data Log on OTOFIX Tool

Autel OTOFIX IM1 Automotive Key Programming & Diagnostic Scan Tool with Advanced IMMO Key Programmer



Check OTOFIX IM1 Key Programming Tool Highlights:

1. Wide Key Programming Coverage – Supports key programming for more than 2000 models of more than 60 car series.
2. Smart IMMO Functions – Easy-to-use and reliable
3. Advanced Features – Able to unlock more with subscription
4. One-stop Cloud Service – Remote Expert, RealFix, Device/Report Management
5. Support 18+ languages – English, Simplified Chinese, German, Spanish, French, Traditional Chinese, Japanese, Polish, Portuguese, Russian, Italian, Korean, Dutch, Swedish, Turkish, Persian, Thai, Vietnamese
6. 1-Year Free Update & Warranty


OTOFIX BT1 Professional Battery Tester Full System Diagnostic Tool with OBDII VCI Supports Battery Registration



Check AUTEL OTOFIX BT1 Highlights:

1. Lifetime Free Update Online
2. Print and Email Customised Report
3. BMS Reset: Broaden your service expertise
4. Smart System Detection: Bolster confidence
5. Comprehensive Systems Diagnostics, unleash more possibilities
6. Accurate Diagnostics: Advanced testing methods, more decisive results
7. Multi-Language Supported: English, German, French, Italian, Dutch, Polish, Spanish, Portuguese, Russian, Swedish
8. Dynamic Service Experience, Faster and Easier Operation: The BT1 offers a rich user experience with a large touchscreen and on-screen support resources
* Offers Simple Navigation
* Improve Service Effectiveness with Its 5.5-Inch Color LCD Screen


Then, lets the methods on How to Renew Subscription + Feedback Problems + Get Data Log on OTOFIX Tools.


Part 1.How to renew subcription?

There are four ways to renew the subscription.

(1)Log into “Update” and click “Renew” on top right, then select Payment methods and finish the payment.

(2)Go to the website and sign in with your Autel ID, then refer to payment instruction at the left-hand side and try.

(3)Pay dealer to buy update.

(4)Buy update card from dealers and then go to and sign in with your Autel ID, then go to redeem and try.


Part 2.How to feedback problems?

When feedback the problems, the following information needs to be provided:

The serial number of the tool, which you can see it on the back of the tool or in “Settings-About” page of the tool.

A video of the whole process or a screenshot of the error message.

If encounter problems when using the device to perform functions, you need to provide the vehicle make, year, VIN and engine model. Also need to upload data log for analyzing. You can get data logging instruction from here:


If the device has a system problem, such as crashing, unable to download software, etc., you need to go to MaxiTools—Log Collection—Start—Upload to upload the system log for analyzing.


Part 3.How to get data log if it cann’t be uploaded from MaxiTools or Data Log menu?

(A)Can not be uploaded from MaxiTools (Take OTOFIX D1 as example)

  • Connect the device to a computer;
  • Go to OTOFIX D1—-ES File Explorer—–sdcard—-AppLog, then you will see the data file.
  • Long press the file and tap the More icon on the right corner, then seclect Compress,
  • Copy the ZIP file on computer.
  • Send the file to Autel tech support via email.


(B)Can not be uploaded from Data Log menu (Take OTOFIX D1 as example)

  • Connect the device to a computer;
  • Go to OTOFIX D1—- ES File Explorer—-Scan—-Datalogging;
  • Select vehicle software, then you will see the dada file;
  • Long press the file icon, then copy it on the computer.
  • Send the file to Autel tech support via email.


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