Solutions Respectively for Frequently-met Errors On Autel OTOFIX BT1/IM1

This article collects some Frequently-met Errors On Autel OTOFIX BT1 and Autel OTOFIX IM1 professional tools and provide respective feasible solutions for customers to refer to.

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Frequently-met Error 1.

What if there is communication failure with a specific module (other modules are communicating well)?



  • Check if there are any problems, especially connection issues, in this module itself or not;
  • Check if there are any related issues/error codes in any other related modules or not;If yes, fxed the related errors first;
  • Still any errors please advise details and record a video to show your diagnostic process.


Frequently-met Error 2.

What if there is communication failure with all modules?



  • Check if OBDII cable is fine/change another cable to try again;
  • Check if OBDII function is communicating fine;
  • Check if there are any issues in vehicle itself or not;
  • Check if any other vehicles have the same issue or not; If all vehicles are not communicating, please try another new OBDII cable.
  • If this vehicle is not communicating only, please check problems on the vehicle itself first.


Frequently-met Error 3.

Got “Linking Error” message when using OBDII software.



  • Check if the vehicle testing is OBDII compliant or not (EOBD or JOBD is not supported);
  • Vehicles adopted OBDII system in different regions around the world (For Reference):
  • Europe: Adopted OBDII system since 2006;
  • S.A: Adopted OBDII system since 1996;
  • Asia: Adopted OBDII system since 2009;
  • Check if any other OBDII compliant vehicles(US vehicles, Ford, GM, Chrysler are suggested) are communicating with this scanner or not; If other vehicles are communicating fine, it is most likely that the vehicle you testing is NOT OBDII compliant;
  • If it is confirmed that the vehicle is OBDII complaint but still linking error, please advise your region/country, screenshot of About information of your device, VIN of your vehicle to our tech support.


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